Conditions of use

By using the Tensor website, you agree to be bound by the Terms and Conditions as set out below.

All rights, including copyright, in this website are owned or licenced to Tensor.

Any use of the site or its contents, including copying or storage in whole or part, other than for personal use, is strictly prohibited without prior permission from Tensor.

All prices quoted on our pages are in UK pounds (GBP) and include VAT at the current rate of 20%.

Product Information

Tensor takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time the information is entered onto the system. We reserve the right to refuse orders where product information has been entered onto our website incorrectly including prices and promotional activity. Prices are subject to change and without notice.

All goods offered on the Tensor website are subject to availability. If an item you have ordered is out of stock before your order is accepted, we will notify you by email as soon as possible. Our website is updated on a regular basis.


We accept payment by Visa, Visa Delta, Mastercard, Switch and American Express. No card account will be debited unless your ordered items are available.

UK, IOM and Channel Island cheques are acceptable but no order will be dispatched until the cheque has been cleared.

Tensor website credit card processing is provided by Protx. Your orders are processed and encrypted via a 128 bit SSL secure server - the strongest commercially available level of encryption and are never held by HeatingSave.

Delivery and Packaging

All orders will be shipped as soon as possible (normally within 7 working days) subject to product availability and credit clearance. We will notify you by email if there are any problems, or in the unlikely event of any item being unavailable.

Returns and Exchanges

You can return any item (except those specifically stated as non returnable), for any reason within 14 days, providing the product is complete with all original packaging and labels intact. We will exchange your order, raise a Credit Note or refund your money as required.

Returns should be sent to the following address: Tensor, Hail Weston House, Hail Weston, Cambridgeshire, PE19 5JY United Kingdom. Please enclose your receipt, your contact details and the reason for the return.

Always remember to ask for a proof of postage certificate from your post office when returning goods, just in case the package fails to reach us. Proof of delivery is not proof of goods received.

We regret that postage costs can not be refunded.